Refund Policy
At HarborMeadow, we take pride in the quality of our delicious pizzas and customer satisfaction is our top priority. Our refund policy is designed to provide a transparent and fair process for handling returns and refunds. Please read the following terms to understand how we can assist you with your order placed through harbormeadow.click or via phone at +39 06 6981 2345.
Order Cancellation
If you wish to cancel your order, please contact us immediately. Orders that have not yet been prepared can be canceled without any charge. If preparation of your order has begun, we regret that cancellation will not be possible.
Refund Eligibility
To be eligible for a refund, please make sure that:
- The item you have ordered is wrong or incomplete.
- Your order has not been consumed or tampered with.
- You submit a refund request within 24 hours of receiving your order.
Wrong or Incomplete Order
If you receive an order that is incorrect or incomplete, please contact us within 24 hours of receipt. We will arrange for a corrected replacement to be sent out at no additional cost or offer a full refund in € to your original payment method.
Quality Issues
Each pizza from HarborMeadow is carefully prepared to meet our high standards. However, if you find that your order does not meet these standards due to quality issues, please contact us immediately. After reviewing your case, we may offer to replace your meal or provide a refund.
Non-Delivery or Late Delivery
In the rare event that you do not receive your order or if it arrives later than the estimated delivery time, please reach out to us. A refund for non-delivery or credit for future orders may be offered based on the specific circumstances.
Return Process
For any issues with your order, please contact our customer service team at +39 06 6981 2345. Please have your order details and the reason for your return request ready. Our team will work with you to resolve the issue as quickly as possible.
Refunds
Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Modification of Policy
HarborMeadow reserves the right to modify this refund policy at any time. We suggest you review it periodically for any changes. Your continued patronage of our services following any amendments confirms your acceptance of these changes.
Contact Information
For further inquiries or assistance, please get in touch with us:
HarborMeadow
Phone: +39 06 6981 2345
Address: Via Margherita, Roma, 00187, Italy
Website: harbormeadow.click